Support

Intrinsic to everything we do is total customer satisfaction. To achieve this we provide high quality products and world-class service and support.
You have several options to get in contact with eralytics:

Telephone & Skype hotlines

(Mo-Thu 9:00 am to 5:00 pm and Fr 9:00 am to 3:00 pm CET)

Telefone: +43 1 890 50 332

Fax: +43 1 890 50 3315

Skype ID: philipp.jordan
If you use Skype, your call or instant message is absolutely free of charge! You can download Skype under the following link: www.skype.com

For urgent cases outside our regular working hours please call our
Mobile Hotline: +43 664 440 77 55

Request forms

Service Form

To help us keep your eralytics analyzer in premium condition, please fill
out the form below providing as detailed information as possible. Your
request will be immediately processed to our respective specialist.
eralytics guarantees a fast and qualified support either directly or via our well trained local sales representatives.

TitleAddress
First Name*Last Name*
 
Company*Street*
ZIP*City*
StateCountry*
 
Telephone*FAX
E-mail*Skype
 
Instrument*
Serial number*Firmware
Security check *
Please insert the security term into the following field.

Security term:

Failure description
If your instrument shows a failure, please describe the problem as detailed as possible.

Please provide information like:
How often does the failure occur and is it reproducible?
Which ASTM method are you using?
Which kind of samples are you measuring?
Does the same failure also occur, when you measure reference samples?

eralytics GmbH, Lohnergasse 3, 1210 Vienna, Austria    Commercial court Vienna, FB No.: 293139 m  /  UID/VAT: ATU63391207
      Tel: +43 1 890 50 330        Fax: +43 1 890 50 3315        E-mail: office@eralytics.com        Internet: www.eralytics.com